your rights as a consumerThe Australian Consumer Law - What does it mean?
The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees which means goods must be of acceptable quality and fit for the purpose they were designed for.
Goods of acceptable quality will be:
- fit for all the purposes for which goods of that kind are commonly supplied
- acceptable in appearance and finish
- free from defects
If goods or services fail to meet a guarantee the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an ‘abnormal manner’).
Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:
- whereby the goods are significantly different from the description, sample or demonstration model shown to the customer
- whereby the goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time
- whereby a reasonable customer would not have bought the goods had they known there was a fault/defect
- Whereby the goods are unsafe
Relax - everything's covered by our returns policy
Change of mind
At ALDI it’s ok to change your mind. Your satisfaction is
important to us.
We will immediately refund or replace any everyday grocery
item you are not entirely satisfied with. Please provide your original receipt
(or other proof of purchase).
We will refund or replace any non-food specials within 60
days. Please provide your original
receipt (or other proof of purchase), ideally with packaging.
Some special buys come with a manufacturer’s warranty (i.e. 1 or 2
years). If during the period of the warranty, one of our high quality products
should fail to be of an acceptable quality, please do not hesitate to contact
the manufacturer’s helpline or your local ALDI store for assistance.
Please note that any manufacturer’s warranty and ALDI’s
change of mind policy are additional to your rights under the Australian
The Australian Consumer Law
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
What do I do if my product is faulty?
At ALDI, we never want a faulty product, but unfortunately this happens from time to time. Many of our special buys come with a manufacturer’s warranty that can last for one or more years. If you do experience a fault or defect with your product, ALDI recommends that you contact the manufacturer’s helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You are also entitled to return to your local ALDI store with the faulty product and acceptable proof of purchase for an alternative remedy.
If your product does not have a manufacturer’s warranty or your warranty has expired, you may still be entitled to a remedy. Please contact the manufacturer’s helpline or return to your local store for further assistance.
What is ‘Acceptable Proof of Purchase’?
The best proof of purchase is a receipt. ALDI strongly advises you to make a copy of your receipt and keep it, and the original, in a safe place.
Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.
Which goods are covered?
Goods purchased after 1st January 2011 are covered by The Australian Consumer Law. Any goods purchased prior to this are covered by the implied warranties and conditions in state and territory fair trading laws and the Trade Practices Act 1974.
Contacting ALDI’s Customer Service Department?
If at any time you feel your rights are being breached or your claim is being handled unsatisfactorily you may escalate your complaint further. Please phone the ALDI stores Customer Service Department:
- NSW 02 9675 9000
- VIC 03 8369 3000
- QLD 07 3451 3000
- ACT 02 8783 3000